Tracking Customer Satisfaction

We recently rolled out ‘Client Review’, a simple way of tracking customer satisfaction using SQLWorks CRM.

The new ‘Client Review’ tab, which is available when you select a Company in SQLWorks, can be used by your staff to keep a log customer happiness, which is graphed over time.

Adding a new client review entry (such as during a catch-up call, or after a meeting) lets the user record positive and negative notes, score the client’s general approval of your service(s), and records the overall trend over time.

tracking customer satisfaction

A top-level Client Review Report also gives line manager and and company management the opportunity to aggregate this data company-wide, or filter based on team, date, or by different client types.

Keeping track of client satisfaction across a customer base, and encouraging staff to maintain good client relationships, can prove a challenge for many businesses – something SQLWorks Client Review makes much easier.

The data format is flexible – allowing staff tracking customer satisfaction to gather information from catchup calls informally, while keeping an organised schedule for regular contact.

 

For CRM options and expertise, please contact our team today.

SQLWorks Guest Post: Diamedica rises to UK Ventilator Challenge

SQLWorks company Diamedica (UK) Ltd., who manufacture specialist medical solutions, are providing vital support to the NHS as part of the UK Government’s Ventilator Challenge:

Developed by Lineal’s in-house software development team, SQLWorks integrated business management software, is the core of Diamedica’s accounting, order-processing, stock and production control.

(Guest Post Via. http://www.diamedica.co.uk/english/news_detail.cfm?id=3219)


“…Diamedica (UK) Ltd confirmed today they are playing a critical role in the Government’s efforts to accelerate production of ventilators to support the fight against COVID-19. Diamedica’s ventilator designs were shared with the Cabinet Office team leading the challenge, who have been able to match the plans with specialist manufacturers who are able to start ramping up production quickly, and at scale.

Diamedica are now providing consulting services to the matched specialist manufacturers who are contracted to produce ventilators.

Robert Neighbour, Managing Director, commented “We are exceptionally proud to be a part of the effort to deliver ventilators for the NHS. Our product is already the leader within emerging markets and has now been selected to support the UK’s fight against COVID-19. I want to thank our team here at Diamedica for their dedication and efforts thus far, and all the manufacturing partners who are critical to this effort.”

For further information please contact Charlotte Green, Head of Sales and Marketing at Diamedica (UK) Ltd.”

Learn more at http://www.diamedica.co.uk/english/

 

For software enquiries and questions, please contact our team today.

Lineal join Omnis for Web Engineering Day

Members of Lineal’s Software Development Team were recently invited to join the Omnis Software Engineering Team for a special 2-day visit focusing on development work regarding web features within SQLWorks.

Software engineers from both companies focused the dedicated day on the implementation and deployment of Lineal’s recent online work including business-to-business (B2B) trade ordering portals and online user survey systems.

The SQLWorks Team at Lineal wanted to thank the staff at Omnis for being excellent hosts and helping to craft an extremely useful and informative visit.

Omnis Software recently celebrated 40 Years in the industry, having been founded in 1979 by Blyth Computers Ltd. Co-founder Paul Wright.

Omnis technology has underpinned Lineal’s SQLWorks Business Management Software (integrating accounting, stock control, CRM and manufacturing) since the early 1980s. Lineal’s Managing Director Mike Matthews is a part of the international Omnis Technical Committee, and Lineal staff regularly help coordinate and take part in EurOmnis, the international Omnis software developer conference.

 

For Software development advice and expertise today, please contact our team today.

Introduction to Stock Audit and Stock Taking

Stock Audit allows businesses to perform a comprehensive stock take, record variances, verify the results, report on valuation, and automatically adjust stock levels for accuracy.

Stock takes can be initiated, or continued, by clicking on ’Stock Audit’ under ‘Products’ in the Main SQLWorks Navigation Bar (1). To begin a new stock take simply click ‘Create New’ or load an unfinished stocktake via ‘Load Existing’. Each stock take is warehouse specific, and can be given a reference ID.

Users must choose whether the final results will ’Save Quantity’ (adjust the actual quantity to a fixed number established from the stock check) or ’Save Variance’ (adjust the actual quantity according to a variance from the theoretical quantity, incorporating quantity changes which may have taken place during the stock take.)

stock audit type

Clicking ‘Print Sheets’ generates a series of stock take forms, listing the stock items and locations under review, which can be printed and assigned to stock counters for counting. Printed stock take sheets include a notes field for stock counters to record additional information, but do not list the theoretical quantity, so as not to prejudice the accuracy of the stock take.

stock audit sheets

Once stock counters have returned their stock take sheets, stock controllers can enter counted values in the ‘Count’ column next to each item by entering the name of the counter in the ‘Counted By’ dropdown (2) at the top of the window. The ‘Variance’ Column automatically calculates the variance, and a note of the counter’s name is recorded in the ‘Count By’ column (3)

If required, stock controllers can print “check sheets” in order to have questionable variances verified by a second counter, and enter a revised quantity in the same field by using the ‘Checked By’ dropdown at the top of the window (2). The ‘Variance’ Column automatically calculates the variance, and a note of the checker’s name is recorded in the ‘Check By’ column (3). When printing check sheets you may enter a single product code or a csv of codes, each product including its current values for all bin locations are printed on their own page.

To review the records, clicking the ‘Print Variance’ button at the top of the window produces a report on the results of the stock take, grouping the variances on each item across all monitored locations, and calculating a monetary value for the overall positive or negative variance.

By clicking ‘Finish’, the results of either the ’Save Quantity’ or ’Save Variance’ stock take are applied to the SQLWorks Stock Ledger to bring the stock levels back into alignment with the stock take.*

 

For additional information on stock control, contact our team today.

 

 

*If the ‘Free Qty’ tickbox is ticked at the top of the theory column, the theoretical values for the stock audit are shown excluding any allocated quantity. SQLWorks will not accept a variance which adjusts the quantity of an item below the quantity of that item which is already Allocated to Sales Orders, and will instead adjust the Actual quantity as close to the recorded variance as allowed numerically.

stock free

SQLWorks to Make Tax Digital

**NEW Update**

We’re Officially Recognised by HMRC for Making Tax Digital!

SQLWorks Accounting was approved for five key functionalities following demonstration of a sandbox environment to HMRCs review team. Learn more about Making Tax Digital with SQLWorks here.

recognised

 


We’ve updated our SQLWorks software to support Making Tax Digital – with Lineal staff officially demonstrating their work to HMRC’s Review Team during January 2019.

SQLWorks Accounts Prefs can be linked directly with a company’s HMRC VAT Account, granting permission to submit quarterly VAT returns for 18-months before re-authentication is required.

making tax digital authorisation

Making Tax Digital will be available for all SQLWorks Accounts Admin users via the existing VAT Ledger, and allows the accounts administrator to report their VAT return (shown in boxes 1-9) directly to HMRC’s system at the press of a button.

SQLWorks can also report up-to-date VAT account status information (such as obligation, payment and liability entries) from a company’s HMRC account, and access logs recording the full audit trail of communication between HMRC and our software. Once submitted, the company’s VAT return quarter is locked down to ensure security of reporting.

 


Lineal Software Solutions have been officially registered as a provider developing software suitable for HMRC’s new ‘Making Tax Digital’ initiative.

The new tax regulation, which will require UK businesses to undertake tax reporting (initially VAT) via digital links from April 2019, will need approved accounting software to report directly and digitally to a company’s HMRC digital tax account via web API.

Only software which passes a reporting test set by HMRC using example data will be approved for Making Tax Digital (Phase 2 standard.)

Mike Matthews explained: “Currently only around 130 software providers in the UK are registered as developing for direct Making Tax Digital accounts reporting. SQLWorks has had the ability to calculate your VAT return for many years, but very soon, you’ll be able to process your submission direct to HMRC digitally too.”

making tax digital software

HMRC says a quick Hello to SQLWorks during testing…

“HMRC’s main aim is to remove any re-keying or manual re-processing of data – which will make SQLWorks the perfect integrated solution for processing business all the way from quotation to sale, to direct VAT reporting.”

“The government have recently altered some of the software rules being put into place for making tax digital, but we’re hard at work to make sure all SQLWorks customers can begin reporting VAT digitally from next year.”

Recent figures collected by The Institute for Chartered Accountants have suggested awareness of Making Tax Digital is still very limited, with less than half of businesses stating they were unaware of changes that are about to come into force.

This Page will be updated periodically with the latest SQLWorks Making Tax Digital news – please check back for updates! 30.10.18

For an effective, integrated software solution – contact our team today.

Introduction to Audit & Real Time ‘Live’ Reporting

Using SQLWorks Audit, accounting managers can generate key financial reports either ‘Live’ using real-time data, or from an enforced point in time.

This feature is available using the ‘Audit’ tool. When this tool runs, SQLWorks collates the most up-to-date financial data available from the accounts, to use for financial reports. Auditing can be performed immediately before the creation of a new report, by ticking the ‘Audit Matrix’ checkbox in the report options, to ensure the report shows ‘live’ data.

If the checkbox is left unticked, SQLWorks will report using figures from the last time the accounts were audited.

audit matrix

 

Auditing can also be run independently from the ‘Audit By Year’ option in the main SQLWorks Navbar, by right clicking on the financial year in the main list and clicking ‘Audit Year’. The adjacent column displays the date of the last successful audit. This can be used to manually designate an official Audited point in time, from which reports are run, until you are ready to re-audit.

‘Live’ data reporting is normally the preferred option, as it permits accounting managers to get an instant snapshot of the exact state of the business accounts at that moment in time.

audit live reporting

Reporting from the last audited point in time may be more useful in certain situations however. On systems with large numbers of transactions being entered, some businesses prefer to draw a line in the sand, and report consistently from this point in time, until ready to perform the next official reporting audit.

audit reporting

To learn more about SQLWorks financial reporting, contact our team today.

Did you Know? Local Resources & Printers

For those using SQLWorks Hosted, the ability to access SQLWorks anywhere is a major advantage. However, doing this may mean you need access local resources to print a document from SQLWorks, connecting to a new printer on a network that is unfamiliar to SQLWorks.

To do this, you will need to allow your saved Microsoft Remote Desktop connection (where Hosted SQLWorks is accessed) permission to access your printer (one of your local resources ) You can either do this when first setting up your connection to SQLWorks Hosted, or edit your settings to include this option later.

On Windows, this option is available by editing your saved Remote Desktop Connection, and clicking on the ‘Local Resources’ tab. Tick the ‘Printers’ checkbox to allow printing from Hosted SQLWorks to your local printer.

hosted printers rdc windows

On Mac, this option is available by editing your saved Remote Desktop Connection, and clicking on the ‘Local Resources’ tab. Tick the ‘Printers’ checkbox to allow printing from Hosted SQLWorks to your local printer.

hosted printers mac rdc

Did you know? SQLWorks Cloud Link

SQLWorks includes a useful ‘drag and drop’ facility for saving documents against projects, sales leads, accounting records and more.

If your organisation stores files in a cloud storage app, SQLWorks can be integrated directly to view these folders in your ‘Documents’ tab, and files can be dragged and dropped into SQLWorks directly from the cloud.

This option can be set up from the main Navigation bar via Preferences > User Preferences > (User) > and by clicking the Setup Tab. By saving the file-path of your cloud app’s desktop folder into the ‘Remote/ Cloud Folder Path’ field, and clicking ‘Save & Close’, a SQLWorks user’s document tree will automatically default to view the chosen file location.

sqlworks cloud link filepath

As long as your cloud app on your PC/Mac is able to sync to the cloud, SQLWorks will be able to make most up-to-date version of your synced files available for drag and drop.

document management

This can be a useful way to make documents collected during fieldwork (eg: photographs) available to a main office – syncing direct from a smartphone, via your cloud app of choice, to be dragged and dropped against projects in SQLWorks.

Options include Microsoft OneDrive, Google Drive, Apple iCloud and Dropbox, as well as many other cloud file storage applications with a read/write access ‘desktop folder’ style client. (If you’re using a lesser-known cloud storage service with SQLWorks cloud link – we’d like to hear about it!)

This tool can also be used with a valid filepath to a location on a traditional on-premise server, and may be useful for businesses with very complex file structures, to help users automatically find the file location they would normally use for managing documents.

SQLWorks cloud link helps leverage all the flexibility of your favourite cloud app, to gather important files into your CRM, accounting and stock control system.

For additional support and assistance, please contact our SQLWorks team today.

Introduction to Document Management

SQLWorks includes Document management capabilities to allow each user to save documents into the system for extra convenience.

Files from the user’s device can be added from the user’s device, or any file location the user’s Windows/Mac device has access to (with modify/write permissions).

To save a new file into SQLWorks, look for any window which includes a ‘Documents’ or ‘CRM’ tab. Files may be dragged into the files list (a large white space) from the Windows/Mac operating system (eg: off the desktop) or from the small file tree viewer in the bottom right of the SQLWorks window.

document management

The Document Management save window opens to confirm the details of the file – here files can be categorised using any pre-established Document Analysis types and given a description. Clicking ‘Save & Close’ will save the new document into the list, represented by a new thumbnail showing the file-type if known.

Right click on any saved document to open the original file or perform further functions with it.

document management

The new attachment is stored with a database link to the area of SQLWorks it has been saved against – files can be linked to company records, financial order or transactions (eg: sales or purchase orders), sales leads, projects and many other areas of the platform, to be more easily found by other users.

Typical document management uses include:

  • Adding documents, presentations or images to a project file.
  • Saving purchase orders from a customer against a new SQLWorks sales order.
  • Archiving product designs or specifications against stock items.

For CRM expertise and assistance, contact the SQLWorks team today.

Introduction to EC VAT Reporting

SQLWorks allows users to accurately report on EC VAT, as part of their VAT Ledger.

In order to report on EC VAT, every sales and purchase account to be included must first have a country and VAT reporting setting saved against it.

For each customer or supplier, this can be set under the ‘Bank and VAT’ tab in the Sales Ledger/Purchase Ledger.

To set up the customer/supplier for EC VAT reporting, choose the correct European country from the ‘VAT Country’ (SL) or ‘Country Name’ (PL) fields, and select the correct setting under ‘VAT Setup’. ‘INC’ is for accounts which need VAT to be included, ‘Exempt’ for accounts with reportable VAT of zero value, and ‘NRT’ for accounts with non-reportable VAT.

Whether the selected country is part of the EC VAT reporting can be set in the SQLWorks countries list (found under ‘Countries’ in Address Editor.) Double click a country from the list to edit it from ‘UK’ to ‘EU’ or ‘World’ and click save. The EU category may also be used to designate countries not formerly part of the European Union, but part of the European Economic Area (e.g.: Norway.)

System Administrators may wish to force users to include a company VAT number when dealing with EEA customers/suppliers, for tax reporting purposes – this policy can be enforced via Preferences > Accounts Prefs > ‘Finance, Analysis, Dept & Tax’* Tab, by ticking the ‘EEC VAT requires VAT No in:’ option for either Purchase Ledger (PL), Sales Ledger (SL) or both. This will restrict users from saving any new transactions against sales/purchase accounts without a known and saved company VAT number.

Accounting admins may also choose which nominal codes need to include or exclude VAT by choosing a nominal code in the Nominal Ledger, clicking edit, and ticking the ‘Add VAT’ checkbox in the top right, before saving.

SQLWorks will collate EC VAT figures in the VAT Ledger beside UK VAT, in the ‘EC VAT’ columns (1 & 2), and VAT Ledger users can click the ‘EC VAT’ buttons at the top of each EC Vat column to view the transactions included in that section.

The VAT Ledger will also produce EC VAT totals in the ‘Total’s group’ section at the bottom of the window (3). These are then used in the Form 100 totals, allowing SQLWorks accounts users to complete an accurate VAT return.

 

For additional help or SQLWorks accounting expertise – contact our team today.

*This tab may be labelled ‘VAT & Dates’ in older versions of SQLWorks.