Professional Customer Service

• Adaptable Phone Logging

• Integrated HTML Emailing

• Task, Lead and Project Management

Professional customer service depends on strong communication with your customers – CRM software should make this process easy and rewarding. With the right tools, your customers will consider your customer care a cut above the rest.

SQLWorks includes a range of CRM tools for all the ‘touchpoints’ you have with customers – allowing you to optionally log phone calls, emails sent & received, documents exchanged, sales leads, assigned tasks and more.

Calls, emails and more all integrate directly to your diary, lead, task or project management, to ensure that your software encourages joined-up working and that you can always find what you need quickly.

Simple keyboard shortcuts allow users in a fast-paced office environment to serve customers more efficiently. Raise a new phone log instantly, prioritise tasks and assign work to individual users efficiently.

Related Help Guides:

• Introduction to Phone Logs
• Introduction to Emails